CIAL won an international award for passenger satisfaction by ACI
Cochin International Airport Limited (CIAL) has been selected as the best airport in the Asia-Pacific region in terms of services it offered to passengers. The airport was recognized by Airport Council International (ACI).
Highlights:
ACI ASQ survey is a world-renowned airport service quality benchmarking programme. The programme measures passengers' satisfaction and is designed for airports to understand the importance of monitoring and improving passenger service.
Cochin International Airport Limited (CIAL) has been selected as the best airport in the Asia-Pacific region in terms of services it offered to passengers. The airport was recognized by Airport Council International (ACI).
Highlights:
- The award was presented to the authorities of Cochin International Airport at the second Annual ACI Customer Experience Global Summit held at Bali, Indonesia.
- Airport Council International (ACI) conducted an annual survey in the 5-15 million passenger category in Airport Service Quality's (ASQ) and CIAL topped among them. One airport from Indonesia has also won recognition in the same category.
ACI ASQ survey is a world-renowned airport service quality benchmarking programme. The programme measures passengers' satisfaction and is designed for airports to understand the importance of monitoring and improving passenger service.
